Refund Policy

At MerchGorilla, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure you have a positive shopping experience.

Eligibility for Refunds:

  1. Timeframe: Requests for refunds must be made within 15 days of the tracking receipt date.
  2. Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
  3. Receipt: Proof of purchase (order confirmation email or receipt) is required for all refund requests.

How to Request a Refund:

  1. Contact Us: Email our customer service team at merchgorilla.com@gmail.com with your order number, reason for the refund request, and any relevant photos if the item is defective or damaged.
  2. Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
  3. Return Shipping: If approved, we will provide instructions for returning the item. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Processing Refunds:

  1. Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
  2. Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after the returned item is received and inspected.
  3. Notification: You will receive an email confirmation once your refund has been processed.

Exchanges:

If you need to exchange an item for a different size, email us at merchgorilla.com@gmail.com with your proof of purchase (order confirmation email or receipt) and we will send you further instructions for an exchange. Exchanges can ONLY happen ONCE. If your exchange request is approved and you order another size, there will be NO MORE exchanges or refunds.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at merchgorilla.com@gmail.com with your order number and a photo of the defect or damage. We will provide a replacement or full refund, including return shipping costs.

Contact Us:

For any questions or concerns regarding our refund policy, please contact our customer service team at merchgorilla.com@gmail.com.

Address:

MerchGorilla.com

merchgorilla.com@gmail.com

Thank you for shopping with MerchGorilla! We appreciate your business and strive to provide you with the best quality products and customer service.